Wednesday, 9 July 2014

MAS new mandatory self check-in

KUALA LUMPUR: Malaysia Airlines (MAS) has introduced a the mandatory self check-in requirement for all economy class passengers flying out of the Kuala Lumpur International Airport (KLIA) from July 15.

The airline said in a statement that customers can save valuable time and reduce the hassle of checking in via the self check-in option.

For up to 48 hours prior to a flight, customers can choose to either check in via MHweb check-in on or the MHmobile check in on

They can also use the self service check-in kiosks located at the KLIA and Putrajaya Express Rail Link station.

“There are currently 34 kiosks available throughout the KLIA. Smart phone users may also download the free MHmobile app for easy check-in. First class and business class passengers who opt for the self check-in, may do so through any of the options available,” MAS said.

Customer Services Director Datuk Salleh Ahmad Tabrani said the self check-in is a prelude to implementation of the automated baggage drop and self tagging.

“Once fully implemented, the self service check-in kiosk will allow passengers to take control of their check-in experience and manage their time accordingly.

“Using this technology and innovation to automate the check-in process will also ease congestion at check-in counters.

“Our guests will benefit as it reduces the time spent waiting in queue. We urge all MAS guests to take note of this new development,” he added.

Customers will only need their booking reference or the 13-digit E-Ticket number to perform the self check-in. –BERNAMA